105 Error - Communication Error
What Does a 105 Error Mean?​
A 105 error occurs when the connection to the Seller is refused, meaning Travelgate was unable to establish a connection with their system.
How to Handle a 105 Error​
1. Verify Your URLs​
If you suddenly start receiving these errors, check that the URLs in your access configurations match the credentials stored in My Connections.
2. Contact the Seller​
If your URLs are correct, reach out to the Seller to confirm whether they are experiencing any technical issues (e.g., server downtime or system crashes).
3. Request Additional Support​
If the issue persists after verifying the URLs and contacting the Seller, reach out to us through our Support Portal. Our team will be happy to assist you.
If a Seller’s system filters by IP, they should ensure that all Travelgate IP addresses are whitelisted to avoid connectivity errors. The list of Travelgate IPs can be found here.