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102 Error - Provider Error

What Does a 102 Error Mean?​

The 102 error is classified as a provider error and occurs when a supplier returns a specific error code or description, which is then relayed to you in our response.

If the Seller does not provide an error description, the system categorizes it as a 102 error without further details.

<applicationErrors>
    <code>provider_error_code</code>
    <type>102</type>
    <description>provider_error_description</description>
    <httpStatusCode>0</httpStatusCode>
</applicationErrors>

How to Handle a 102 Error​

1. Verify Request Configurations​

If you are using our Legacy Pull Buyers API, ensure that your request configurations match the access configurations associated with your credentials in My Connections.

2. Contact the Seller​

If the error description for a 102 error is unclear, we strongly recommend reaching out to the Seller directly. When doing so, provide them with complete logs, including transactions involving their system, to facilitate a detailed investigation.

Retrieving Seller Logs in Their Format​

To obtain Seller logs in their original system format, use one of the following methods:

  • Hotel-X Pull Buyers API: Utilize the auditData parameter.
  • Legacy Pull Buyers API: Use the registerTransactions feature.

For step-by-step guidance on retrieving these transactions, refer to this article.