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ProviderNotActivated Warning

What Does a ProviderNotActivated Warning Mean?​

This warning appears in the Legacy Pull Buyers API response when a connection with the specified supplier hasn't been established or when the entered supplier code doesn't match the one assigned in My Connections. Before proceeding, ensure that you have a commercial agreement with them and have requested their activation.

Example Response:​

<warnings>
    <Warning>
        <warning>ProviderNotActivated:[Supplier_code]</warning>
    </Warning>
</warnings>

What Can I Do If I Receive a ProviderNotActivated warning in my Response?​

To resolve this issue:

  1. Verify Supplier Code
    • Make sure you've included the correct provider code in your request. You can verify your Sellers' supplier codes directly in the "My Connections" section, at the Supplier and Access level.
    • Your request's provider code should always match the supplier code shown in "My Connections.

Provider Not Activated

tip

If the warning persists after verifying the details above, please contact our Customer Support team.